Refund Policy
This policy explains how refunds work for AcrossWord subscriptions. Paddle is our merchant of record and handles subscription payments, taxes, receipts, and refund processing.
Subscription Plans
Current subscription pricing is displayed on the subscription page before checkout.
Cancellations
You can cancel your subscription before the next renewal date to stop future billing.
Cancelling a subscription normally leaves subscriber access active until the end of the current paid billing period.
Refund Requests
If you believe you have been charged in error, forgot to cancel, cannot access subscriber features after payment, or are unhappy with your subscription, please contact us at contact@acrossword.com.
Please include the email address used during checkout and the approximate payment date.
Refund requests are reviewed on a case-by-case basis. We will usually approve reasonable refund requests made shortly after purchase or renewal, particularly where subscriber features could not be accessed.
Refund requests made shortly after an automatic renewal will normally receive favourable consideration where little or no subscriber use has occurred since renewal.
Where a technical issue prevents access to subscriber features and we are unable to resolve the issue within a reasonable time, a refund may be offered.
We aim to respond to refund requests within 5 business days.
How Refunds Are Processed
Approved refunds are processed through Paddle.
Refunds are normally returned to the original payment method, subject to Paddle and payment provider processing times.
Abuse
We may refuse repeated refund requests, abusive behaviour, attempts to obtain subscriber benefits without payment, or refund requests connected with misuse of the service.
Consumer Rights
Nothing in this policy affects any rights you may have under applicable consumer protection laws.
Contact
Questions about refunds can be sent to: