Refund Policy

This policy explains how refunds work for AcrossWord subscriptions. Paddle is our merchant of record and handles subscription payments, tax, receipts, and refund processing.

Subscription Plans

AcrossWord subscriptions are available at $2 per month or $12 per year. Prices are shown before checkout and may be converted by Paddle into your local currency where supported.

Cancellations

You can cancel your subscription before the next renewal date to stop future billing. Cancelling usually leaves subscriber access active until the end of the paid billing period.

Refund Requests

If you believe you have been charged in error, forgot to cancel, cannot access subscriber features after payment, or are unhappy with the subscription, contact us at contact@acrossword.com. Please include the email address used for checkout and the approximate payment date.

Refunds are reviewed case by case. We will usually approve reasonable refund requests made shortly after purchase or renewal, especially where subscriber features could not be accessed.

How Refunds Are Processed

Approved refunds are processed through Paddle. The refund will normally be returned to the original payment method, subject to Paddle and payment provider processing times.

Abuse

We may refuse repeated refund requests, abusive behaviour, or refund requests connected with misuse of the service.

Contact

Questions about refunds can be sent to contact@acrossword.com.